Wholesale Customer Escalation List
Escalation Guide: Wholesale Service Center Contact Service Times
Wholesale Help Desk (WHD) - Guidelines
STEP 1: These lists must be used prior to moving to Step 2
Direct links to Wholesale Business Unit Escalation Lists:
Step 2: Only, in the event that you have exhausted the Wholesale business unit escalation path (found in the above links in Step 1), should you contact your FairPoint Wholesale Service Manager as follows:
(Please be prepared to provide confirmation that the escalation channel has been exhausted when contacting the Service Manager)
Contact Information
| Wholesale Customer | Wholesale Service Manager | Office Phones | Cell Phones |
|---|---|---|---|
| AT& T (incl. Wireless) | Mark Collins | 207.648.3260 | 603.703.9356 |
| CLEC, IXC | Claudia D'Amato | 603.656.1503 | 603.703.9269 |
| All Wireless Carriers (except AT&T, VZW), ISPs | Karen Fleming | 603.695.5562 | 603.703.9794 |
| Cable Companies, CLECs, ITCs, EarthLink Business | Lisa Miller | 603.656.8018 | 603.657.5439 |
| Bayring, Cornerstone, Granite Telecommunications, MetTel | Michelle Lincoln | 207.878.4216 | 207.712.9119 |
| Verizon (incl. Wireless) | Sue Robishaw | 603.656.1518 | 603.703.9323 |
Email address list used to communicate with FairPoint Wholesale Teams
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