FairPoint Virtual Front Office (VFO)

The VFO (Virtual Front Office) is FairPoint’s Web Application for submitting Local & Access Orders and Trouble Tickets. Orders placed in the VFO between 1/5/08 and cutover will be held in the gateway until FairPoint’s backend systems become operational on or around 2/6/09. The Trouble Ticket system will not be operational until after cutover; continue to use Verizon’s systems. Please see the Wholesale Cutover Communications Plan below for additional information.

For questions with any of FairPoint’s applications or systems please send an email to WHD@FairPoint.com or call the Wholesale Help Desk @ 877.648.3038

Click here to log into FairPoint Virtual Front Office (VFO).

Wholesale

FairPoint Wholesale Account Team Contacts:

Wholesale Customer Director Phone
AT&T Paul Bodziach 412.366.9845
IXC, CLEC, ISP Ned Stanley 412.458.0141
ITC, Cable Companies Jim Quinn 207.648.3055
One Communications and Wireless Carriers Chad Lehman 724.941.9308
Verizon Greg Adams 412.279.2241
Other Account Team Contacts:
Assistant Vice-President Wholesale Michelle Hymson 412.841.3610
Director Wholesale Customer Relations John Berard 207.648.3085
For questions/comments with the
FairPoint Wholesale Website, contact
Manager Wholesale Customer Relations		 Henry Lopez 207.648.3209
Wholesale Help Desk: 877.648.3038

Wholesale Work Center Contacts and Escalation Lists for Maine, New Hampshire and Vermont Region

The following link contains the new FairPoint Escalation list that becomes effective at Cut over currently scheduled for January 30, 2009.Click here for FairPoint Escalation List

Wholesale Schedules

Getting Ready for Cutover <New>

Wholesale User Forum Documents

Access (ASR), Local (LSR) & Trouble Administration Business Rules, Specifications and Related Documentation

Accessible Letter and Industry Letters

Existing Wholesale DSL Customers GATC

Billing, Daily Usage Files and Related Documents

Wholesale Co-Location Key Access and ID Distribution Process